CALL CENTER SOLUTION LIVE CHAT, WHATSAPP, SMS

Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called, without being transferred multiple times.

The reward for this - more sales, happy customers and better reviews! Finest VOIP offers a full-featured call center solution with dynamic call queues, reporting, wallboards and CRM integration. Complex and advanced call flows can be designed using a simple drag and drop call flow designer tool. But it’s not just calls! Finest VOIP incorporates live chat, WhatsApp, Facebook and SMS, to elevate your call center into a full contact center solution.

GET STARTED

QUEUE that call… don’t miss it

- Call queues to individuals or groups.

- Guarantee no calls are missed.

- Advanced queue strategies such as Round Robin & Hunt by 3s.

- Agents can answer calls from anywhere - at the office or remote.

- Call back option as overflow during busy times.

CALL RECORDING and staff training

- Record calls for legal and quality monitoring purposes.

- Train agents during a live call with Listen in and Whisper.

- Use Barge in to take over when needed.

- Ticket responses can be monitored centrally.

Check service levels with REPORTS

- Check agent performance with the built-in reports.

- See longest wait time and abandoned calls.

- Get reports on SLA and call-back statistics.

- Switchboard / wallboard for real-time monitoring of queues.

CALL RECORDING and staff training

- Add live chat to your website and connect web visitors in real-time.

- Connect your Facebook page to 3CX for quick response to messages.

- Send & receive business text messages via 3CX.

- Get the team to answer WhatsApp business messages centrally.

- Create voice apps to automate repetitive tasks.

CONTACT US TODAY

Let us help you with the technology that makes it possible to advance towards success.