WHATSAPP MESSAGES MANAGED FROM OUR SYSTEM

Add WhatsApp to your contact center solution. Offering your customers multiple contact methods can be a headache to keep on top of. Not so with us! Take the pain away with one central system for Calls, Live Chat, WhatsApp, Facebook and SMS. With Finest VOIP, you can deliver WhatsApp business messages immediately to the Web Client, Desktop App, and smartphone apps. Teams of agents can answer, transfer and resolve customer queries all from one platform.

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Answer WHATSAPP BUSINESS messages!

- Give your clients more ways to get in touch.

- New WhatsApp leads can be responded to directly from 3CX clients.

- Transfer a chat to a colleague or group when needed.

- Improve resolution time when working together as a team.

Integrate CRM to know who's messaging

- 3CX CRM integration will identify customers as messages come in.

- Answer your customers with a personalized greeting. Make them feel valued.

- Give the best customer service with all your customer’s history in one place.

- Enable CRM logging to automatically create new leads cutting data entry time.

Automatic WhatsApp message assignment

- Send your WhatsApp messages to a queue of agents to share the load.

- Allow chats to be assigned to the first agent that responds.

- Track your response times with SLA timers.

- Run reports to track SLAs, reply times, and agent performance.

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Let us help you with the technology that makes it possible to advance towards success.