Record inbound and outbound calls for individual users or inbound calls for departments. You can easily play back and download recordings anytime—or turn off the recording feature at your convenience. Call logs allow you to view the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call.
Advanced call monitoring with whisper and barge allows managers or agents to discreetly listen in on calls in real time, whisper coaching and feedback, engage in the conversation, and even take over calls.
Interactive Voice Response (IVR) allows you to automate complex tasks and repetitive tasks to reduce employee burden by performing actions based on the answers of the caller through the telephone keypad or their voice response.