🤝 Share the Workload, Never Miss a Message
-
Queue-based routing Incoming WhatsApp chats are delivered to a queue, balancing the load across your agents automatically.
-
First-response ownership The first agent to reply “claims” the chat, so customers enjoy 1-to-1 continuity without duplicate answers.
-
Unlimited agents Because integration is handled through 3CX’s WhatsApp Business API, every licensed user can reply—no five-device cap.
BOOST YOUR WHATSAPP BUSINESS AT NO EXTRA COST
🛠 One Inbox for Every Channel
Answer calls, Live Chat, Facebook, SMS, and WhatsApp from a single web or desktop client. All conversations—including transcripts—are logged and searchable for compliance, quality control and analytics.
🌍 Work From Anywhere
Desktop, web, iOS, or Android—your team can pick up WhatsApp conversations on whichever device they’re using to handle calls. Perfect for hybrid and remote workforces.
🔒 Keep Business & Personal Separate
Messages arrive in the company PBX, not a personal phone. Your brand stays professional, protected, and fully in-control of customer data.
📊 Insights & Accountability Built-In
Conversation history & exportable reports – Track volumes, response times, and agent performance.
SLA alerts – Get notified when chats wait too long.
Call-back & escalation – Flip the chat into a voice or video call in a single click, with the full transcript attached to the customer record.
⚡ Quick & Hassle-Free Setup
Connect your WhatsApp Business number via the secure 3CX API wizard.
Map your queues (Sales, Support, etc.) in the FinestVoIP dashboard.
Go live—new messages appear instantly in every agent’s client. No SIM cards, QR codes, or extra apps required.
🚀 Why Add WhatsApp to FinestVoIP?
$0 extra per month – Integration is included in every plan.
Unlimited agents, unlimited devices – Scale freely as your team grows.
Local onboarding & support – FinestVoIP handles the paperwork, provisioning and training.
Future-proof – Keep all channels inside a single, secure PBX and add new ones any time.
Ready to chat where your customers already are?
FinestVoIP — the easiest way to bring WhatsApp into your contact center without breaking the bank—or your workflow.